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Shipping your parcel

Your order will be shipped by Lola Jones within 1 to 3 business days.

France:

For purchases of €100 or more, home delivery and pickup point delivery are free. For purchases below this amount, shipping fees are fixed:

• €4.90 including VAT for Mondial Relay pickup point delivery
• €8.90 including VAT for Colissimo home delivery
• In-store pickup at a Lola Jones store: free, regardless of your order total

Mondial Relay pickup point: you choose your pickup point when placing your order. A mobile phone number is required so you can be notified when your parcel arrives. Your parcel will be available at the pickup point for 14 days.

In-store pickup: choose your preferred Lola Jones store when placing your order. You will be notified as soon as your order is ready for collection.

Standard delivery time is estimated at 2 to 3 business days for home delivery and 3 to 5 business days for pickup point delivery.

European Union (Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden):

For purchases of €150 or more, delivery is free. For purchases below this amount, shipping fees are fixed:

• €9.90 including VAT for Colissimo pickup point delivery
• €12.90 including VAT for Colissimo home delivery with signature

Standard delivery time is estimated at 4 to 8 business days.

Italy, United Kingdom:

For purchases of €150 or more, delivery is free. For purchases below this amount, shipping fees are fixed:

• €12.90 including VAT for Colissimo home delivery with signature

Standard delivery time is estimated at 4 to 8 business days.

Returns

• You have 14 days after receipt to return or exchange an unworn item with its tags and original packaging.
• Not the right size? Exchange it in-store, free of charge and immediately. Visit one of our 9 stores with the return label included with your parcel and leave with the right size or another color. Availability by store is displayed on each product page.
• In-store return: free, at any of our 9 stores, using the return label included with your parcel.
• Online return: via the return form in your customer account. A €4.90 fee will be deducted from your refund.
• Online exchange: return the item (€4.90 fee) and then place a new order.
• Refund to your original payment method within 10 business days after receipt and inspection of your return.

Livraison à l'international et conditions complètes