Returns & Exchanges

You have 14 days from the delivery date to return or exchange an item, in a Lola Jones store or by parcel.

Wrong size? Exchange it in store, it's free and immediate

It's the simplest solution: no parcel to return, no new order, no waiting.

  1. On the product page, check the availability of the desired size or color in each of our 9 stores.
  2. Go to the store of your choice with the item and the return slip included with your parcel.
  3. Our advisors will make the exchange on site: you leave directly with your new piece.

You can also exchange it for another model: the price difference is paid or credited in store.

Return to a Lola Jones store

Go to the Lola Jones store of your choice with the item and the return slip included with your parcel. No fees. The refund is then made to your original payment method.

Return by parcel

Follow the steps, it's very simple:

  1. Go to your customer area
  2. “Request a return” on the order concerned
  3. Select the product(s) to return by indicating the reason for return
  4. Then click on “Request a return”

Once your return request is approved, a return slip to print will be sent to you. A contribution of €4.90 will be deducted from the amount of your refund.

For an exchange by parcel: return the item then place a new order (the €4.90 contribution applies).

Return conditions: items must be returned in their original plastic packaging, in a condition allowing them to be resold by LOLA JONES, with their price tag and the “Do not remove in case of return” label. Items that have been worn, damaged, soiled, washed, altered or stripped of their labels will neither be taken back nor exchanged; the reshipment will then be at the customer's expense. Earrings are neither taken back nor exchanged for hygiene reasons.

Refunds: made to the payment method used at the time of purchase (Credit Card, PayPal or Alma) within 4 to 10 days after receipt of your parcel, excluding weekends and holidays. Keep your parcel number to track your return.

If needed, contact our teams at contact@lolajones.fr or consult our general terms and conditions of sale.