LOLA JONES GENERAL TERMS AND CONDITIONS OF SALE
PREAMBLE
These terms and conditions of sale are entered into on the one hand by JLS Diffusion, a SAS company with a share capital of 100,000 euros, whose registered office is at 51 rue de la Chaussée d'Antin 75009 Paris, registered with the Paris Trade and Companies Register under number 392 658 076, hereinafter referred to as "LOLA JONES", and on the other hand by any natural or legal person wishing to make a purchase via the website www.lolajones.fr, hereinafter referred to as "the Customer".
These terms and conditions are intended for consumers who have full legal capacity and are at least 18 years old, or, if they are minors, guarantee that they have parental authorization to place their order.
These general terms and conditions are presented in French.
PURPOSE AND ACCEPTANCE OF THE CONTRACT
These terms and conditions of sale aim to define the contractual relationship between LOLA JONES and the Customer, as well as the conditions applicable to any order placed via the website www.lolajones.fr.
The validation of an order implies the Customer's unreserved acceptance of these terms and conditions of sale.
These terms and conditions of sale shall prevail over any other general or specific terms and conditions not expressly approved by LOLA JONES.
LOLA JONES reserves the right to modify its terms and conditions of sale at any time. In this case, the applicable terms and conditions will be those in force on the date the Customer places the order.
CHARACTERISTICS OF THE GOODS OFFERED
The items offered for sale are those listed in our catalogue published on our website www.lolajones.fr. Each product is accompanied by a description and a photograph.
The photographs in the catalogue are as faithful as possible and form part of the contract. However, we inform the Customer that they cannot guarantee a perfect resemblance. The colors of the items may not match the actual colors due to the effects of the internet browser, the screen, or the high-tech device used.
PRICE
The prices listed in the catalogue are all-inclusive prices in euros, taking into account the VAT rate applicable on the date of the order; any change in the rate may be reflected in the price of the products. LOLA JONES reserves the right to modify its prices at any time, provided that the price listed in the catalogue on the date of the order will be the only one applicable to the Customer. The prices indicated do not include delivery costs.
ORDER
- The procedure to follow
The Customer wishing to purchase an item must:
- complete the identification form, indicating all the requested contact details, or provide their Customer number if they have one;
- complete the online order form, providing all the references of the chosen items;
- validate their order after checking it;
- make payment under the terms provided;
- confirm their order and payment. The confirmation of the order implies acceptance of these terms and conditions of sale, acknowledgment of full knowledge thereof, and waiver of the right to rely on their own purchasing terms or other terms. All data provided and the confirmation recorded shall serve as proof of the transaction. The confirmation shall serve as a signature and acceptance of the operations carried out. LOLA JONES will send the confirmation of the recorded order by email.
Lola Jones reserves the right to refuse an order in the event of abusive returns
- Customer Responsibility
LOLA JONES cannot in any way be held responsible for any input error or transmission error that prevents the delivery of the confirmation email and/or the Items.
- Availability
LOLA JONES undertakes to deliver the ordered items subject to available stock. In the event that a product is unavailable, LOLA JONES will offer a refund of the price corresponding to that product within a maximum period of 15 days following payment.
SATISFACTION OR REFUND
LOLA JONES allows the Customer to benefit from a 14-day right of withdrawal. This period begins on the date of delivery, and on the making available of the order in the store or at the pickup point. The Customer does not need to justify any reason or pay any penalty. Except for return costs, which remain the responsibility of the Customer, LOLA JONES undertakes to refund the Customer in full for all returned items within 15 days from the date LOLA JONES receives the package.
RETURNS: EXCHANGES - STORE CREDIT - REFUNDS
LOLA JONES gives Customers the opportunity within 14 days:
- to exchange one or more items at a LOLA JONES store (see list of stores)
- to receive a refund only via the website www.lolajones.fr
We advise you to return your item via "Colissimo" so that your package is insured in the event of loss.
To find out the return procedure, please go to the page "make a return"
Refunds are only made for online purchases, by bank transfer or PayPal transfer. No refund can be made in a LOLA JONES store.
The refund will take place within 4 to 8 days (excluding weekends and public holidays) from the date LOLA JONES receives the "return package". The Customer will be informed by email of the tracking of their refund.
In the event that the ordered product is defective or does not match the ordered item, the customer may request an exchange or a refund. The delivery costs will then be borne by LOLA JONES.
Please note that this right of return can only be accepted for items returned in a condition that allows LOLA JONES to put them back on sale. Returned items that have been worn, damaged, soiled, washed, altered, or are missing their price tag and the "Do not remove if returning" label, will not be accepted. The cost of reshipping will then be borne by the customer.
Earrings: for hygiene reasons, earrings cannot be accepted, exchanged, or refunded once they have been removed from their original protective packaging, in accordance with Article L221-28 5° of the French Consumer Code. This exclusion does not apply to defective items or items that do not conform to the order.
PAYMENT TERMS
The price is payable upon ordering.
Payments will be made by credit card; they will be carried out via a security system. LOLA JONES has adopted the SSL (Secure Socket Layer) protocol so that the transmitted information is encrypted by software and no third party can access it during transmission over the network. To protect the Customer against a possible intrusion, LOLA JONES does not store credit card numbers on its computer servers.
DELIVERY
- Delivery terms
Depending on the method chosen by the Customer when placing their order, deliveries are carried out: to the address indicated on the order form by Colissimo, to the selected Mondial Relay pickup point (France and Monaco), or to the LOLA JONES store chosen for in-store pickup. For delivery to a pickup point, the Customer must provide a mobile phone number to be notified of the arrival of their package.
- Delivery time
LOLA JONES undertakes to carry out the delivery no later than the date indicated in the order confirmation message.
In the event of a delay in delivery, or the unavailability of the ordered item, LOLA JONES will inform the Customer by email as soon as possible and offer a new date and/or, if applicable, a similar available item.
- Delivery costs
France, Monaco:
For purchases of €100 or more, home delivery and pickup point delivery are free. Below this amount, the costs are fixed:
- €4.90 including VAT for Mondial Relay pickup point delivery
- €8.90 including VAT for home delivery by Colissimo
- Pickup at a LOLA JONES store: free, regardless of the order amount
The standard delivery time is estimated at between 2 and 3 business days for home delivery, and between 3 and 5 business days for pickup point delivery. The package delivered to a pickup point remains available there for 14 days.
ATTENTION: In the event that the package is refused by the customer, if shipping costs are added to the order, these will be deducted from the refund.
European Union (Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Sweden):
For purchases of €150 or more, delivery is free. Below this amount, the costs are fixed:
- €9.90 including VAT for Colissimo pickup point delivery
- €12.90 including VAT for Colissimo home delivery with signature
The standard delivery time is estimated at between 4 and 8 business days.
Italy, United Kingdom:
For purchases of €150 or more, delivery is free. Below this amount, the costs are fixed:
- €12.90 including VAT for Colissimo home delivery with signature
The standard delivery time is estimated at between 4 and 8 business days.
- Delivery tracking
The Customer can track their order directly on our service provider's website using a tracking number sent by email as soon as the package is dispatched by LOLA JONES.
WARRANTIES
All products provided by the seller benefit from the legal warranty provided for by Articles 1641 et seq. of the French Civil Code. In the event of non-conformity of a sold product, it may be returned to the seller who will take it back, exchange it, or refund it. In this case, returns must be made by post to the following address: Boutique LOLA JONES, 51 rue de la Chaussée d'Antin 75009 Paris within fourteen days following delivery.
Regardless of the problem with your item, you must necessarily attach a copy of the invoice and the return form to the defective item.
LIABILITY
LOLA JONES, in the online sales process, is only subject to an obligation of means; its liability cannot be engaged for damage resulting from the use of the Internet network such as data loss, intrusion, virus, service interruption, or other involuntary problems.
INTELLECTUAL PROPERTY
All elements of the website www.lolajones.fr are and remain the exclusive intellectual property of LOLA JONES.
No one is authorized to reproduce, exploit, rebroadcast, or use in any way, even partially, elements of the website whether they are software, visual, or sound. Any simple or hypertext link is strictly prohibited without express written agreement from LOLA JONES.
PERSONAL DATA
LOLA JONES collects the Customer's personal information for the processing and routing of orders, the issuance of invoices, and the tracking of business relationships. By identifying themselves on the website, the Customer undertakes to provide sincere and true information about themselves (the communication of false information is contrary to these General Terms and Conditions of sale) and thus authorizes LOLA JONES to collect, process, and use the information about them.
LOLA JONES is the sole holder of the information concerning the Customer. In accordance with Law No. 78-17 of January 6, 1978 "Information Technology and Liberties", the Customer has a right of access, deletion, rectification, and opposition to personal data concerning them. They simply need to write to us online at Customer Service or by mail to LOLA JONES 25 rue Etienne Marcel 75001 Paris, indicating their name, first name, email address, address, and if possible, their Customer reference.
The automated processing of information, including the management of users' email addresses, has been declared to the National Commission on Informatics and Liberties (CNIL) under receipt number 1764189 v 0
ARCHIVING
LOLA JONES archives order forms and invoices on a reliable and durable medium constituting a faithful copy in accordance with the provisions of Article 1348 of the French Civil Code. LOLA JONES's computerized registers will be considered by the parties as proof of communications, orders, payments, and transactions that occurred between the parties.
APPLICABLE LEGISLATION / COMPETENT JURISDICTION
These online sales terms and conditions are subject to French law. In the event of a dispute on the merits or on form, the French courts will be the only ones competent.
CONTACT US / AFTER-SALES SERVICE
If you wish to contact us, our Customer Service is at your disposal by email at contact@lolajones.fr
